Business Analyst

Job Locations US-Remote
Posted Date 3 weeks ago(5/21/2024 10:45 AM)
Job ID
# of Openings
Consulting/Business Management


LMI is seeking a Business Analyst to support a large military health agency’s effort to transform their business processes, systems and technology, and organization structures. 


As a Business Analyst for our Contact Center migration project, you will play a critical role in the successful transition to a SaaS cloud solution. You will collaborate with cross-functional teams to analyze business needs, develop migration strategies, and ensure seamless implementation. Your analytical skills will be essential in delivering a smooth transition that enhances the clients service capabilities and customer experience. Work location is remote. 


This role will be a part of a dynamic team of change management practitioners, Service Designers, and Human Centered Design experts. Main responsibilities include gathering and documenting business requirements by working closely with stakeholders, designers, and IT teams. Coordinating efforts for two-way mapping between the business requirements and the test plans.  


At LMI, we’re reimagining the path from insight to outcome at the new speed of possible. Combining a legacy of over 60 years of federal expertise with our innovation ecosystem, we minimize time to value and accelerate mission success. We energize the brightest minds with emerging technologies to inspire creative solutioning and push the boundaries of capability. LMI advances the pace of progress, enabling our customers to thrive while adapting to evolving mission needs.  


LMI has been named a 2024 #TopWorkplace in the BuiltIn Workplaces! We are honored to be recognized as a company that values a people-centered culture, and we are grateful to our employees for making this possible! 


  • Identify, evaluate, and implement new systems and solutions, or identify enhancements to existing systems; define requirements and specifications.  
  • Lead the collection, capture, and management of mission user needs from prioritization, concept development, epic and feature creation, and user story writing to support development and deployment as a business analyst subject matter expert.  
  • Liaise between various teams to help ensure that customization, and/or integration aligns with overall architecture, systems, and human centered design (HCD) best practices. 
  • Facilitate the gathering of business-focused requirements to support product development teams, and product owners, including defining the backlog and ensuring the user's perspective is considered.  
  • Work with the product owner and users to determine the operational objectives of business needs and elicit requirements.  
  • Focus on requirements related to improved usability, user experience, and user adoption and engagement.  
  • Manage a register of stakeholder relationships to product team technical leadership, functional representatives, and user representatives.  
  • Conduct necessary research and discovery to serve as de facto subject matter expert, supporting development teams in the integration and development of complex business systems.  
  • Identify core business needs, decompose, and document concepts of operation, story maps, briefings, and user stories, document business rules, and construct workflow diagrams, as needed.  
  • Condense complex business processes into clear and actionable epics, features, and user stories with acceptance criteria.  
  • Work with Product Management, Technical Leadership, and mission stakeholders to review, update, and maintain a business process roadmap of the to-be system and evaluate areas of reengineering by outlining potential to-be processes.  
  • Work with Product Management, Technical Leadership, and mission stakeholders establish and monitor baseline key performance indicators (KPI)/metrics for system development an integration.  
  • Provide data analysis expertise to measure and report on progress towards objectives and key results, including both development/delivery metrics and business process outcomes.  

Percentage of Travel Required:10%  



  • Bachelor’s degree in business administration, computer science, or other relevant degree 
  • 3+ years of experience in management, business analysis, and/or IT requirements management.  
  • Well-developed analytical, diagnostic, and system-thinking skills.  
  • Experience in business or requirements analyst role.  
  • Experience conducting business analysis and defining system and user requirements. 
  • Experience working on systems integration projects that impact people, process, and technology. 
  • Ability to develop artifacts to support requirements documentation, Examples include user journey maps, data flow diagrams, interface analyses, and/or information architecture diagrams, etc.  
  • Experience in business process improvement.  


  • Experience integrating and/or customizing consumer-off-the-shelf (COTS) technology into an enterprise system.  
  • Experience with agile and design tools, Example. Jira, Confluence, Mural, etc.   
  • Experience in business and/or system analysis to support cloud migration. 
  • Experience working in a scaled agile framework (e.g., SAFe).  
  • Professional industry standard certification in human centered design. 


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LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact accommodations@lmi.org

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