Logistics Management Institute

SMART Service Liaison (Army)

US-VA-Crystal City
1 month ago
Job ID
# of Openings
Consulting/Business Management


About the Company


LMI is a not-for-profit government consulting firm, dedicated exclusively to advancing the management of the government. As a not-for-profit company, we deliver the best value for the government dollar as all revenues are directed to our mission of advancing government rather than to delivering shareholder value. We operate completely free of political and commercial bias, and we are entirely aligned with the goals of our clients. Our clients value our not-for-profit status and specialized services in logistics, intelligence, homeland security, health care, and energy and environment markets. We believe government can make a difference, and we seek talented, hardworking people who share that conviction.


 About the Program


The purpose of the Science, Mathematics, and Research for Transformation (SMART) Scholarship for Service Program is to produce the next generation of highly skilled DoD science and technology (S&T) leaders. SMART is a scholarship for service program that provides academic funding to undergraduate, graduate, and doctoral students who have demonstrated ability and special aptitude for exceling in STEM fields.  In exchange, students complete a period of full time employment with the DoD where they are provided opportunities to further their work and research in civil service roles.  The result is that the SMART Program strengthens the DoD by placing high performers into civilian STEM positions thereby enhancing specific facility mission delivery. 


About the Position


Support the military Services by coordinating between the Services and SMART Program, disseminating information, managing the selection process, resolving issues, facilitating the hiring process, and ensuring bi-directional communication. Serve as the primary liaison between Army sponsoring facilities and the SMART Program. Tightly partner with analogous Scholar Coordinator.






  • Promote SMART within the services to include site visitations, conducting briefings at all levels of leadership, updating and informing sponsoring facilities (SF) on program policy and best practices
  • Provide support, resources and direction to SF POCs to implement SMART within the organization and remain a direct link to the program
  • Help SFs establish procedures and guidelines to manage their program by providing interface support, ensuring consistency across facilities and services
  • Manage the selection process for the services
  • Develop and implement a service specific marketing plan to ensure all associated labs, systems commands and program offices are made aware of the objectives of the program
  • Ensure communications flow bi-directionally between Program Manager, SMART Program Personnel, and the Services
  • During the internship phase; educate and help mentors and SF POCs understand their roles and responsibilities
  • Assist with the resolution of participant issues
  • Coordinate and stay engaged with the hiring process of participants, assisting SF with hiring issues
  • Provide and confirm documentation of program requirement completion to facilitate participant hiring
  • Educate participants regarding performance and behavior expectations while on internships and employment with the DoD.
  • Assist Service Execution Leads with program default activities in preparation for debt collection
  • Participate in regular and ad hoc meetings
  • Respond to service specific data calls with quick suspense requirements
  • Other tasks as assigned


  • Bachelor’s degree
  • Minimum 3 years of experience in administrative, academic, customer service, or related field
  • Must possess excellent written and verbal communication skills, customer service skills, and be proficient in Microsoft Office Suite
  • Ability to work well in a dynamic and fast-paced team environment while continually meeting strict deadlines
  • Must be at least 18, and a citizen of the United States of America
  • Ability to speak, read and write fluent English



  • Federal and/or Department of Defense experience
  • Experience working in an academic environment
  • Proficient in Adobe Acrobat Professional
  • DoD Clearance


This job description is intended as a summary of the primary responsibilities of and qualifications for this position.   The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.


The SMART Program has a zero-tolerance policy regarding the use of illegal substances and/or substance abuse.


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