LMI

  • Customer Account Manager (CAM) with active T/SCI and polygraph (required)

    Job Locations US-VA-Herndon
    Posted Date 5 months ago(4/2/2018 11:14 PM)
    Job ID
    2018-1848
    # of Openings
    1
    Category
    Intelligence
  • Overview

    In support of a Program Management Office (PMO), the Customer Account Manager (CAM) will manage an active portfolio of external customers’ requirements in coordination with the PMOs functional area POCs and external vendors. The ideal CAM will display a strong attention to detail, superior organizational skills, excellent oral/written communication skills and a confident “can-do” attitude.

    Must be able to effectively multi-task, prioritize and manage multiple activities simultaneously in a fast-paced and highly collaborative environment.

    Responsibilities

    • Know your customers’ requirements. (e.g. Develop a robust understanding of the customer needs and requirements through collaborative and ongoing discussions of mission challenges)
    • Capable of quickly developing a strong understanding of the array of labor categories (LCAT) offered through the program and be able to confidently explain their application to customers
    • Coordinate with customers to gather and translate their requirements into requirement work descriptions and assist in selection of the appropriate LCAT
    • Assist customer in entering their requirement into the workflow tool
    • Responsible for tracking and facilitating customer requirements through the workflow tool and ensuring all administrative support functions are completed in a timely manner
    • Educate customer of the programs operational processes and procedures via a multitude of communication means (Phone, email, face-to-face meetings and large group instruction)
    • Serve as customers primary POC to manage day-to-day resolution of customer questions and/or concerns, and providing technical guidance and direction, as needed. Will provide instruction to customers in navigating through business and financial processes
    • Be proactive in completion of assigned tasks: be able to think several steps ahead to client conversions, anticipate teammates’ needs, and suggest improvements to existing processes
    • Comfortable interacting with all levels of an organization from senior leaders to task leads and other support staff
    • Able to work in a dynamic team environment with an emphasis on collaboration and maintaining positive relationships with colleagues and clients to address support needs
    • Able to apply critical thinking skills to analyze and resolve complex customer problems and propose potential solutions
    • Comfortable working in a fast-paced environment and willing to be flexible and adapt to changing priorities, business strategies and processes
    • Capture, analyze, and report customer service and support metrics and statistics as required

    Qualifications

    • Highly motivated professional with excellent communication and inter-personal skills including presentation skills to individuals and groups, internally and externally
    • Open to feedback and learning; willing to coach and teach others.
    • Working knowledge of the Government’s requirements management system (i.e., Management System)
    • Ability to become proficient in the customers requirement tracking and reporting systems
    • Working knowledge of Microsoft Office Suite (Outlook, Excel, Word and PowerPoint)
    • Effective presentation, organization, and time management skills.
    • Demonstrated ability to be flexible in a fast-paced environment.
    • A fast learner who is at ease with technology.
    • Strategic thinker with willingness to analyze a problem and propose solutions
    • Strong interpersonal skills and ability to develop rapport
    • Willingness to conduct reviews of draft deliverables (i.e., proof read, identify, and correct documents) and provide improvement suggestions
    • Willingness to identify and contribute to process improvement efforts
    • Ability to multi-task/ prioritize

     

    Experience:

     

    Two (2) to four (4) years of prior professional experience related to customer Account and customer relationship management is preferred

     

    Education:

    Bachelor’s degree in any field

     

    Security Clearance:

    TS/SCI with polygraph

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