LMI

  • Junior Help Desk/IT Support Specialist

    Job Locations US-DC-Washington, DC
    Posted Date 1 week ago(8/10/2018 2:18 PM)
    Job ID
    2018-2189
    # of Openings
    1
    Category
    Information Technology
  • Overview

    LMI is a not-for-profit government consulting firm, dedicated exclusively to advancing the management of the government. As a not-for-profit company, we deliver the best value for the government dollar as all revenues are directed to our mission of advancing government rather than to delivering shareholder value. We operate completely free of political and commercial bias, and we are entirely aligned with the goals of our clients. Our clients value our not-for-profit status and specialized services in logistics, intelligence, homeland security, health care, and energy and environment markets. We believe government can make a difference, and we seek talented, hardworking people who share that conviction.

     

    ***This position is on site at a government client facility in Washington, DC***

    Responsibilities

    • Assist customers and management in resolving technical problems on an emergency basis.
    • Provide ongoing technical support using a variety of systems and software.
    • Provide support regarding supported software, including messaging client software, word processors, web browsers, anti-virus software, and other developed applications.
    • Provide support for application software installation and use.
    • Act as an advocate for the office in the resolution of any and all computer-related problems or issues.
    • Assist in the delivery, installation, and use of systems and services, (e.g., Washington to district office connectivity, Internet, remote access, etc.).
    • Provide Hardware/Software Installation and Setup support.
    • Provide Mobile Device Support.
    • Assist in developing user documentation/installation procedures.
    • Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution.
    • Perform other official duties as assigned.

    Qualifications

    • 3 years minimum experience in IT call center environment
    • 3 years minimum experience with Microsoft Windows and Office
    • 3 years minimum experience supporting Mobile devices IOS, Android, Blackberry
    • 1 year minimum experience with MAC OS
    • 1 year minimum experience supporting clients using remote access software
    • 1 year minimum experience supporting remote connectivity (VPN)
    • Must have excellent written and verbal communication skills
    • Related IT certifications preferred but not required
    • Related College degree preferred but not required 

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