• ServiceNow Business Analyst

    Job Locations US-VA-Tysons
    Posted Date 5 months ago(9/19/2019 11:11 AM)
    Job ID
    # of Openings
    Information Technology
  • Overview

    LMI is seeking a ServiceNow Business Analyst in our Digital Services group. 

    This position would be on site supporting our Tysons, VA headquarters office. Position will involve travel to client sites as needed.

    LMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and management advisory services. Established as a private, not-for-profit organization in 1961, LMI is a trusted third party to federal civilian and defense agencies, free of commercial and political bias. We believe government can make a difference, and we seek talented, hardworking people who share that conviction.


    We offer a generous compensation package with excellent benefits that start the first day of employment. Business casual dress, flex time, and tuition reimbursement are a few of our many work-life benefits available to our employees.



    The ServiceNow Business Analyst must have experience with ServiceNow, Salesforce, or a similar workflow technology solution, specifically working with users and developers to conduct analyses on, and develop requirements for, application creation and implementation, with direct experience related to the process of implementing a software application. The incumbent must have a solid understanding of ServiceNow or Salesforce functionality and be able to quickly learn and adapt to meet client requirements. 

    • Assist in the development process for software applications using agile methodology.
    • Interface effectively between clients and internal technical resources.
    • Work closely with process owners, clients, stakeholders and internal customers to gather and analyze requirements for applications within the ServiceNow platform.
    • Identify best-practice solutions to client requirements, supporting development teams.
    • Overall responsibility for analyzing and documenting business processes and systems
    • Review client requirements and identify ServiceNow areas for automation.
    • Keep abreast of new ServiceNow capabilities and recommend adoption as appropriate. 
    • Track, prioritize, and implement enhancement requests and defect corrections as needed
    • Create system design and operations documentation and user guides as requested by clients
    • Create user stories and ensure that they meet the criteria required to deliver a successful product
    • Assist with project scoping, white paper responses and other pre-sales efforts.


    • Bachelor’s degree
    • At least 4 years of professional experience
    • Experience troubleshooting and problem solving solutions on the ServiceNow or Salesforce platform.
    • Experience with gathering requirements for ServiceNow implementation projects
    • Understanding of software languages such as JavaScript, Java, Microsoft .Net, AngularJS, HTML5, and jQuery
    • Experience participating in an agile team or certified as a ScrumMaster
    • Strong understanding of ITIL/ITSM processes
    • Strong understanding of ServiceNow best practices
    • Demonstrated ability to work with clients to identify requirements and translate them into detailed technical designs that represent actionable development tasks
    • Ability to obtain and maintain a US Government Security Clearance is required, for which you must be a US Citizen.

    Professional Skills

    • Strong interpersonal and listening skills and the ability to effectively interact with all levels of LMI personnel and clients
    • Able to contribute to a professional work environment by demonstrating integrity, promoting teamwork, and fostering positive communication
    • Self-directed and detail oriented in completing assigned tasks in an effective manner, meeting designated standards and criteria
    • Able to work in a deadline-oriented environment
    • Strong time management skills and ability to coordinate and prioritize tasks with little supervision

    Preferred Skills/Experience

    • ServiceNow, Salesforce, CSM, PPM or related certifications
    • TS/SCI with Poly security clearance preferred


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