LMI

Product Operations Administrator

Job Locations US-VA-Tysons
Posted Date 1 month ago(7/14/2020 2:37 PM)
Job ID
2020-5225
# of Openings
1

Overview

The Product Operations Administrator will work with the Forge, LMI’s technology accelerator and innovation hub, in a team of engineers, product managers, and designers responsible for creating reliable, scalable, and high-performance web-based applications and products for LMI and its federal government clients. This role is a support and administrative role designed to accelerate the Forge’s efforts, and to act as an administrator of the tools, coordinator of efforts, and central point of contact for internal stakeholders. This position will interface between technical engineering teams, consultants, and enterprise stakeholders, such as the project management office, accounting and finance, human resources, and legal, to manage offering development and sustainment. This includes managing scope, budget, schedule and quality across a portfolio of projects to develop service offerings. The Product Operations Administrator will maintain a balanced approach to product management and development that incorporates external inputs and needs with internal pressures and requirements, and that recognizes the stress that can occur between strategic planning and tactical execution.

Responsibilities

The Product Operations Administrator will:

  • administer tools within the product ecosystem, as well as identify, evaluate, and roll out new tools that might provide benefits to the product team and accelerate the product process;
  • align with subject matter experts and engineering teams to meet operational needs for developing and delivering offerings to federal customers;
  • coordinate dependencies that exist with other stakeholders in the organization for product team deliverables;
  • manage offering development projects, including budgets, resource allocation, and cost and schedule performance;'
  • equip teams to develop, launch, and sustain service offerings and related tools and applications;
  • build trusted relationships across technical and management teams to execute projects for developing and delivering robust technical solutions;
  • ensure effective resource allocations and prioritization across projects;
  • review and assess current product management processes, and propose, develop and implement improvements to that process on a regular basis through collaboration with product team members;
  • focus on continuous improvement and agile/lean practices to proactively identify operational issues and recommend practical solutions;
  • report financial and performance metrics to inform periodic operations reviews;
  • collect, analyze and summarize customer and product data collected directly or indirectly through tools such as user forums, data analytics platforms, business intelligence tools, and other systems used in the organization; and
  • analyze user and customer feedback to assess and continuously improve customer experience.

Qualifications

  • Bachelor’s degree (master’s preferred) in operations management, technology, or related technical management discipline
  • Minimum 5 years of experience managing projects or product operations
  • Experience working with high-performing technical teams
  • Experience in operations and product management involving consultants and technical engineering teams
  • Excellent verbal and written communication skills
  • Ability to work independently with minimal oversight
  • Experience developing feedback processes to monitor and improve operations and drive product feature changes

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LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, age, national origin, disability, veteran status, or any other factors protected by applicable law.

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