LMI

Customer Account Manager (CAM) - Active TS/SCI with Polygraph Required

Job Locations US-VA-Herndon
Posted Date 3 weeks ago(4/25/2022 2:39 PM)
Job ID
2022-7682
# of Openings
1
Category
Intelligence

Overview

LMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and management advisory services. Established as a private, not-for-profit organization in 1961, LMI is a trusted third party to federal civilian and defense agencies, free of commercial and political bias. We believe government can make a difference, and we seek talented, hardworking people who share that conviction.”

 

In support of a Program Management Office (PMO), the Customer Account Manager (CAM) oversees an active portfolio of external customers’ requirements in coordination with the PMO's functional area contacts and external vendors. The ideal CAM will display a strong attention to detail, superior organizational skills, excellent oral and written communication skills, and a confident “can-do” attitude. Must be able to effectively multitask, prioritize, and manage activities simultaneously in a fast-paced and highly collaborative environment.

Responsibilities

Detailed CAM tasks include, but are not limited to: 

  • Assist customers in defining their support needs into requirements using the programs Labor Category 
  • Capture and document requirements to include visiting and interviewing customers in the customer's office space on a regular 
  • Ensure customers' CSR data is complete and accurate when entered into Sponsor's requirement system of record and ensure CSR data is kept up-to-date and regularly follow-up with customers to capture and document changes/updates to customer 
  • Anticipate possible points of failure or issues with the deployment process and coordinate with all primary stakeholders, customers, and the Sponsor to confirm key information is provided to the correct person/team and completed in a timely fashion. 
  • Track and facilitate customers' requirements through the Sponsor's business process and workflow system to include providing coordination support to customers and vendors as needed. 
  • Develop and maintain a CAM-specific training plan and timeline and ensure that CAM team members are thoroughly trained on the Sponsor's operational process, systems, and applicable LCAT descriptions prior to CAMs assuming responsibility of their assigned functional portfolio 
  • Provide guidance to new CAM team members on handling challenging and/or complex customer 
  • Coordinate the efforts to bring "bulk requirements" 

Qualifications

Requirements

  • Minimum of 3 years of demonstrated experience related to task
  • Bachelor’s degree in related field; Service in the U.S Armed Forces with an honorable discharge may substitute for degree
  • Experience providing high-touch customer service to multiple customers at all organizational levels
  • At least 2 years of experience providing general business services or customer service to IC customers
  • Ability to smoothly navigate multiple, and sometimes, competing priorities
  • Knowledge and experience in capturing and defining support requirements
  • Understanding of project management
  • Must hold an active TS/SCI with polygraph

EEO Statement

LMI is an Equal Opportunity Employer-all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. 

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LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

As required by Executive Order 14042, Federal contractors (including all LMI employees) must be fully vaccinated against COVID-19 by December 8, 2021 regardless of the employee’s duty location or work arrangement (e.g., telework), subject to such exceptions as required by law. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your first day with LMI.

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