LMI is seeking a Lead Network Engineer to Serve as the Lead Network Engineer for a team of Service Desk engineers supporting Army Contract Writing System (ACWS) ACWS and leadership within the Defense Integrated Business Systems (DIBS) Program Management Office and DIBS portfolio. This position requires a candidate that can apply deep knowledge of the ACWS program, and extensive relationships across the Army Contracting Enterprise to lead the network design, engineering, implementation, or operations/user support. This position requires an active DoD Secret clearance. You must be a U.S. citizen.

LMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and management advisory services. LMI is a trusted third party to federal civilian and defense agencies, free of commercial and political bias. We distinguish ourselves as a force multiplier for our customers with our objective advice, collaborative engagement, data-driven analysis, and independent research. Our collegial and mission-focused environment supports a culture of continuous learning and development where employees are positioned to make a meaningful impact.

We offer a generous compensation package with excellent benefits that start the first day of employment. Business casual dress, flex time, and tuition reimbursement are a few of our many work-life benefits available to our employees.

• Perform hands-on procurement system technical and functional troubleshooting and support to the Army Contracting Enterprise (ACE) to maintain accessibility and availability of ACWS for users.
• Apply advanced understanding of the Army Contracting Enterprise user community to develop targeted communications and training for the purpose of building core shared knowledge and resolving repeating incidents, service requests, and problems.
• Serve as a point of escalation for Tier II functional members within the ACWS Service Desk engineer team regarding performance and scalability issues.
• Lead engagements with the ACWS program’s internal teams, such as database administrators, DevOps leads, and quality assurance throughout the project lifecycle.
• Collaborate with end-users, business stakeholders, and procurement system functional teams to understand ACE education requirements to support adoption of system enhancements and develop user training sessions.
• Apply concepts of Appian’s platform architecture and leverage that knowledge to test, deploy, enhance, and maintain Appian applications.
• Develop and implement solutions to enhance ACE contract writing productivity, leveraging relevant tools and technologies. 
• Lead comprehensive technical support to ACE through Army Enterprise Service Desk cases, ensuring timely resolution and documentation of issues.
• Orchestrate on-call resolution for mission critical issues and document solutions within the case management system.
• Oversee the management of end-user hardware and software inventory throughout its lifecycle, ensuring accurate tracking, maintenance, and disposal procedures.
• Guide the documenting, updating, and maintenance of a comprehensive repository of best practices and troubleshooting procedures.

• Bachelor’s degree with 12 years of experience or master’s degree with 10 years of experience.
• Degree in information technology, computer science, engineering, or related area preferred.
• 7+ years of experience with enterprise contract writing system implementations.
• Knowledge of Appian platform application development, operations, maintenance, and interfacing systems, Appian experience and/or training preferred.
• Advanced understanding of the Army Contracting Enterprise user community.
• Strong database design and development skills.
• Experience with documentation development (SOPs, training aids, desk guides, etc.)
• Exceptional verbal and written communication skills to interact effectively with stakeholders of many levels, including ability to explain technical concepts to non-technical resources. 
• Understanding of DoD 8500 series, DoD Risk Management Framework (RMF), JF-HQ DoDIN and USCYBERCOM orders, and DISA guides (SRGs, STIGs)
• Understanding of Appian Cloud configuration and support processes.
• Knowledge of Appian process/solution and infrastructure architecture including Appian in-memory KDB engines, sizing, scaling vertically/horizontally.
• Agile delivery experience preferred.
• Security Plus and ITIL certification preferred.
• Active DoD Secret Clearance - U.S. Citizenship

Target salary range: $95,348 - $167,812. Final compensation will be determined by a variety of factors including but not limited to your skills, experience, education, and/or certifications.

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.