LMI is seeking a Senior Service Designer to support an exciting military health client engagement. This position will join a team of innovators, designers, and technologists to support the design, start-up, and management of an innovation cell for the military health client– an internal process, technology, and workforce accelerator program, where mission-enabling ideas are prototype, tested, and scaled. This cell will develop innovative processes and technology that directly impact both the quality care that servicemembers receive and the readiness of our national defense organizations. The LMI team will conduct an initial assessment to enable the organization stand-up, and will then provide management and acceleration support to enable innovation cell day-to-day operations. As a Senior Service Designer, the selected candidate will drive user-centered solutions from conception through implementation, ensuring the alignment of services with user and organizational goals.

LMI is a consultancy dedicated to powering a future-ready, high-performing government, drawing from expertise in digital and analytic solutions, logistics, and management advisory services. We deliver integrated capabilities that incorporate emerging technologies and are tailored to customers’ unique mission needs, backed by objective research and data analysis. Founded in 1961 to help the Department of Defense resolve complex logistics management challenges, LMI continues to enable growth and transformation, enhance operational readiness and resiliency, and ensure mission success for federal civilian and defense agencies.

LMI has been named a 2024 #TopWorkplace in the BuiltIn Workplaces! We are honored to be recognized as a company that values a people-centered culture, and we are grateful to our employees for making this possible!

• Lead human-centered design projects to improve military health services.
• Conduct comprehensive service research, including stakeholder interviews and data analysis.
  Develop high-fidelity service blueprints and implementation plans.
• Mentor junior designers and foster team growth.
  Collaborate with leadership to align design solutions with strategic priorities.
• Facilitate workshops to ideate and co-create innovative solutions.
• Oversee the design and delivery of prototypes and pilots.
  Provide expertise in Total Experience (TX) strategies to ensure integrated solutions.

Minimum Requirements

• 12+ years of service design experience, including leading projects.

• Bachelor’s degree in design or a related discipline; advanced degree preferred.

• Expertise in user research, prototyping, and service blueprinting.

• Strong leadership and facilitation skills.

• Knowledge of healthcare systems and technologies.

Preferred Requirements

• Certification in service design or related fields.

• Experience with government healthcare innovation programs.

• Advanced knowledge of Total Experience (TX) strategies.

Target Salary: $170,000 - 190,000. Disclaimer: The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.